1. Introduction
SafeBet IQ (Pty) Ltd ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.
By using our services, you consent to the data practices described in this policy. This policy applies to all users of SafeBet IQ's responsible gambling and risk compliance platform.
2. Information We Collect
2.1 Personal Information
We collect the following categories of personal information:
- Identity information (name, surname, ID number)
- Contact information (email address, phone number, physical address)
- Gaming account information (player ID, username)
- Financial information (transaction history, deposit amounts, withdrawal records)
- Behavioral data (gaming patterns, session duration, bet sizes, frequency of play)
- Technical information (IP address, device information, browser type)
2.2 Sensitive Personal Information
In accordance with Section 26 of POPIA, we process the following special personal information only with your explicit consent:
- Health information related to gambling behavior patterns
- Risk assessment scores for responsible gambling purposes
3. How We Use Your Information
We process your personal information for the following lawful purposes:
- Service Delivery: To provide responsible gambling monitoring and intervention services
- Risk Assessment: To analyze behavioral patterns and calculate risk scores using AI algorithms
- Regulatory Compliance: To comply with National Gambling Board requirements and provincial gaming regulations
- Player Protection: To send automated interventions via WhatsApp, SMS, or email when risk thresholds are exceeded
- Reporting: To generate compliance reports for gaming authorities and licensed operators
- System Improvement: To enhance our AI models and platform performance
4. Legal Basis for Processing (POPIA Compliance)
We process your personal information based on the following lawful grounds:
- Consent: You have provided explicit consent for specific processing activities
- Contractual Necessity: Processing is necessary to fulfill our service agreement with casino operators
- Legal Obligation: We are required to process data to comply with gaming regulations
- Legitimate Interests: Processing is necessary for player protection and responsible gambling objectives
5. Data Sharing and Disclosure
We may share your personal information with:
- Casino Operators: The licensed operator where you hold a gaming account
- Gaming Regulators: National Gambling Board and provincial authorities as required by law
- Service Providers: Third-party technology providers (Supabase for database services) under strict data processing agreements
- Law Enforcement: When required by South African law or court order
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Your Rights Under POPIA
You have the following rights regarding your personal information:
- Right to Access: Request copies of your personal information
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Right to Object: Object to processing based on legitimate interests
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, contact our Information Officer at privacy@safeplayai.com
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration, including:
- End-to-end encryption for data transmission
- Secure database storage with row-level security
- Role-based access controls
- Regular security audits and vulnerability assessments
- Staff training on data protection obligations
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations, including:
- Gaming transaction records: 5 years (as required by gambling regulations)
- Risk assessment data: 3 years
- Intervention logs: 5 years
- Account information: Duration of active account plus 1 year
9. Cross-Border Data Transfers
Your personal information is stored on servers located in South Africa and complies with POPIA requirements. If we transfer data internationally, we ensure adequate safeguards are in place as required by Chapter 9 of POPIA.
10. Information Officer
SafeBet IQ (Pty) Ltd
Information Officer: [Name]
Email: privacy@safeplayai.com
Phone: +27 12 345 6789
Address: Johannesburg, South Africa
11. Complaints
If you believe we have not complied with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa:
Information Regulator (South Africa)
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.